Clicks on links not reaching page

Question

Level 1

24 points

Clicks on links not reaching page

Since updating to 10.11.6, in order to reach a site, most times I have click to twice or even more times before I get through and even then sometimes I can NEVER get through! Even keyboard connects like Return don't work (I've tried different mice just in case and even different keyboards, same problem). Initially I thought it was the browser but every browser I've used I get the same thing. I can only assume it's another one of those Apple OS bugs that Apple NEVER admit to having. BTW, my main browser is Firefox 48.02.

I'm running a mid-2011 21.5" iMac with 16gigs of ram

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.6)

Posted on Sep 19, 2016 8:21 AM

Reply

Answer 1

rkaufmann87

Level 10

148,534 points

Sep 19, 2016 10:12 AM in response to wbowles

Restart in Safe Mode and then restart normally and test. To start in Safe Mode, hold down the Shift Key on startup until the computer fully boots up. Then restart normally and test.

El Capitan is very sound, it's not a bug but your computer may be having an issue. You also may want to see if there is an update to Firefox, if the issue is only happening with that browser I'd be more concerned about that then OS X.

Reply

Answer 2

wbowles Author

Level 1

24 points

Sep 19, 2016 12:33 PM in response to rkaufmann87

Hmmmm... ok, I'll try that and it's the same no matter what browser but it doesn't happen with either my email or with my offline editor, Marsedit which communicates directly with my Websites. I have the latest Firefox/Safari.

Reply

Answer 3

wbowles Author

Level 1

24 points

Sep 20, 2016 12:28 AM in response to rkaufmann87

Well, no change. You say it's stable but all I can say is that this problem only started after the last OS upgrade and if my experience with Apple and it's 'not the OS' is anything to go by, this is a problem with the OS.

Reply

Answer 4

BDAqua

Level 10

250,259 points

Sep 20, 2016 1:41 AM in response to wbowles

What all 3rd party extentions are you running?

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Reply

Answer 5

wbowles Author

Level 1

24 points

Sep 20, 2016 3:14 AM in response to BDAqua

Do you mean for Firefox or for the OS?

Ran etrecheck and only one failure:

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-13) [Support]

But I don't think this a problem.

Elsewise:

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-08-18) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-08-18) [Support]

[loaded]

com.nvidia.CUDA (1.1.0 - 2016-09-13) [Support]

[running]	com.avast.secureline.update-agent.plist (2016-06-27) [Support]
[loaded]	com.avast.secureline.userinit.plist (2016-06-27) [Support]
[running]	com.avast.update-agent.plist (2016-08-19) [Support]
[loaded]	com.avast.userinit.plist (2016-08-19) [Support]
[loaded]	com.nvidia.CUDASoftwareUpdate.plist (2016-09-20)

Launch Daemons: ⓘ

[loaded]	com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
[loaded]	com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded]	com.avast.init.plist (2016-08-19) [Support]
[loaded]	com.avast.secureline.init.plist (2016-06-27) [Support]
[loaded]	com.avast.secureline.uninstall.plist (2016-06-27) [Support]
[loaded]	com.avast.secureline.update.plist (2016-06-27) [Support]
[loaded]	com.avast.uninstall.plist (2016-08-19) [Support]
[loaded]	com.avast.update.plist (2016-08-19) [Support]
[loaded]	com.nvidia.cuda.launcher.plist (2016-01-16) [Support]
[loaded]	jp.co.canon.MasterInstaller.plist (2016-05-15) [Support]

User Launch Agents: ⓘ

[failed]	com.adobe.ARM.[...].plist (2016-03-23) [Support]
[loaded]	com.avast.home.userinit.plist (2016-08-19) [Support]
[loaded]	com.avast.secureline.home.userinit.plist (2016-06-27) [Support]

And:

3rd Party Preference Panes: ⓘ

AppTrap (2016-03-04) [Support]

CUDA Preferences (2016-01-16) [Support]

Flash Player (2016-08-30) [Support]

Logitech Control Center (2015-09-15) [Support]

Logi Options Launcher (2015-09-16) [Support]

Perian (2011-07-23) [Support]

Reply

Answer 6

dialabrain

Level 10

136,349 points

Sep 20, 2016 3:37 AM in response to wbowles

Uninstall Avast.

Reply

Answer 7

wbowles Author

Level 1

24 points

Sep 20, 2016 4:36 AM in response to dialabrain

Why? It's been running ok forever but I'll try it. It think that something is interrupting my broadband connection, or at least slowing it right down to the point that connections time out.

Reply

Answer 8

rkaufmann87

Level 10

148,534 points

Sep 21, 2016 1:34 AM in response to wbowles

wbowles wrote:

Why? It's been running ok forever but I'll try it. It think that something is interrupting my broadband connection, or at least slowing it right down to the point that connections time out.

First because it is 100% unnecessary and second is because it is likely the cause of your problems. OS X is extremely secure and runs best if simply kept up-to-date. Antivirus, cleaning or ANY other third party "maintenance" apps are unnecessary and in many cases cause more problems than they solve.

Reply

Answer 9

wbowles Author

Level 1

24 points

Sep 21, 2016 1:33 AM in response to rkaufmann87

Ok, I think uninstalling Avast did the trick. It obviously collided with the latest OS upgrade as I've been running Avast for years without any problems.

But thanks

Reply

Answer 10

dialabrain

Level 10

136,349 points

Sep 21, 2016 2:40 AM in response to wbowles

You're very welcome. Glad I could help.

Reply

Answer 11

rkaufmann87

Level 10

148,534 points

Sep 21, 2016 6:16 AM in response to wbowles

Your welcome.

Reply